iMETOS 3.3 - Log File

This article explains how to create a transmission log from an iMETOS 3.3 station and send it to METOS Support when requested. Providing a correct log helps our support team diagnose issues faster and reduce resolution time.

Important Notes Before You Start

Before generating and sending a transmission log, please ensure:

• Your iMETOS 3.3 is running the latest firmware

• The station battery is charged to approximately 6.5V

• You follow all steps exactly as described

⚠️ Logs sent without the required settings may delay troubleshooting.

Prerequisites

Before you start, ensure you have:

• A computer with PI Service Terminal installed

• A mini USB cable that supports data transfer

• Physical access to the iMETOS 3.3 station

• A charged battery (~6.5V)

• No jumper is required for this operation

Step 1. Install PI Service Terminal

• Download the latest release of PI Service Terminal - LINK

• Install the application - LINK 

• Launch the application on your computer

Step 2. Connect the iMETOS 3.3 Station

1. Plug in the USB cable

2. Turn on the iMETOS 3.3

3. In PI Service Terminal, make sure the following options are enabled:

   • ✅ Save to Log

   • ✅ Timestamp

⚠️ These options are essential for METOS Support team to analyze the log correctly.

4. Click Connect

Step 3. Wait for the Connection to Complete

• The connection process may take several minutes

• During this time, the screen may display ### - this is normal, just wait

• The process is complete when the yellow LED stops blinking

➡️ If nothing appears on the screen:

1. Disconnect the battery and solar panel

2. Wait 30 seconds

3. Reconnect both

4. Repeat the steps above

Step 4. Retrieving and Sending the Log

• The log is automatically saved once Save to Log is enabled

• The file location is shown in the status bar of PI Service Terminal

To send the log:

• Open the folder shown in the status bar or

• Click Send in PI Service Terminal

• Fill in the required fields

• Send the log via email

Understanding LED Behavior (Helpful for Troubleshooting)

• Startup phase:

  • Yellow LED blinks with 0.5-second pauses

• Transmission phase:

  • Yellow LED blinks with 1-second pauses

  • Number of blinks (1–4) may vary during transmission

⚠️ Startup time can be longer if the station memory is heavily loaded.

Common Issues & Solutions

Need Help?

If you encounter issues during this process or are unsure whether your log was created correctly, please submit a ticket to the METOS Support Center and include the log in your request.

SUBMIT A TICKET